Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are accepted unconditionally within this 30-day period. If you’re not completely satisfied with your purchase, you may return it for a refund.
Return Shipping
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We’re happy to make returns easy — we cover all return shipping costs within the lower 48 states.
Once your return is approved, we’ll provide you with a prepaid return shipping label and instructions on how and where to send your package.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@beautifulbeing.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How to Start a Return
To start a return, please contact us at customer_service@beautifulbeing.net.
Please note that items sent back to us without first requesting a return will not be accepted.
You can always contact us at customer_service@beautifulbeing.net with any questions about returns.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right as quickly as possible.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted and processed, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. This right applies in addition to our 30-day return policy.
Refunds
We will notify you once we’ve received your return.
Your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at customer_service@beautifulbeing.net.
